![]() We cannot accept returns where the product box is damaged (including tears from opening), if the product box has been sealed using any tape other than clear or if the product box has been written on. Please enclose your WEB order reference number within your approved returns.The product box must be returned back to us in its original condition – no damage.You must only use CLEAR tape to re-seal the product box.You must not write on or attach any returns labels onto the product box – outer packaging only.Package your items in outer packaging or an outer box to prevent the product box from being damaged.We will respond to your Return Request within 48 hours.When returning an item to us please simply complete our Return Request Form to request your return.Please read our non-returnable items list (listed below) before completing your Returns Request Form.All product boxes must not be damaged, ripped or written on and must only be sealed with clear tape.All Products must not have been used, wired or fitted in any way.All orders must be returned to us within 28 days from receipt and at your own cost.Please read our Full Returns Policy below.Further information on Special Orders is listed below. ![]() If you are unsure if the product you are ordering is a stocked item or special order, please contact us before ordering, a member of our Customer Service team will be happy to answer any question you may have. We offer a 28 day refund policy on all stocked goods that are not reduced or ex display, after this period of time we are unable to accept returns or exchanges. You can access delivery information via the DPD website or App. This information can all be tracked by yourself directly using the tracking ID providing in your order dispatch email. Please understand that DPD do not work for Cp Lighting & Interiors and as such we do not have immediate contact with their drivers or visibility of their delivery routes. Any additional deliveries after this point will require an additional delivery charge as incurred to us by DPD. if after a second delivery attempt is made and your address is still unable to be located by DPD they will return the item to us. If DPD or our drivers are unable to find your property on the first instance they will attempt a second delivery where possible. ![]() We take great care in making and packing our cushions, but if for any instance they have a blemish, flaw or imperfection, we will send a replacement cushion / runner in exchange. No returns, cancellations or exchanges are offered on all made to order & bespoke products once ordered. We ensure the highest level of quality goes into all of our made to order & bespoke cushions, and for this reason we don't like to rush the production. Our luxury cushions & runners are all specially made to order for you and are on a 15-20 day lead time. ![]() Made To Order Cushions & Runners Delivery ![]() If you have any questions or queries please email us at or call us at 01 and select option 2. There is a £20.00 carriage supplement on all furniture deliveries. Please note this delivery is curbside only. This is to avoid damages to fragile products and ensure your order arrives to you safely. Please contact us for further information where we will be happy to advise you a more accurate lead time - email us or call us at 01 and select option 2.ĭelivery on all furniture & mirrors can take up to 14 working days as we attempt to deliver these items ourselves on our own vans to ensure a smoother safer delivery. This will be detailed on the product or brand page and can sometimes be improved. Please note some brands do have an extended lead time of 2-3 weeks and some Made To Order or Bespoke products range from 6-8 weeks depending on the brand. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch sooner. Delivery on lighting is typically received around 4-7 working days for in-stock products. ![]()
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